Customer Service Representative

Company: Patriot Pros
Location: Castle Rock
Posted on: November 25, 2022

Job Description:

Do you love interacting with others, making connections, and helping people? Then you're an excellent fit for Patriot Pros' customer service representative position! You'll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you'll love, we highly encourage you to apply.

Responsibilities:

Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction
Respond to customer inquiries, product and service questions, and customer complaints
Interact with the sales lead to maintain and improve service and product knowledge
Find patterns in customer complaints and bring them to the team for improvement
Utilize scripts to handle difficult customer situations and bring them higher up, if necessary


Qualifications:

Must have graduated high school, received a G.E.D. or equivalent
Excellent active listening, interpersonal, and communication skills

Experience working in a customer-oriented atmosphere


About Company:
Who We Are:

"Excellence through a culture of caring!"



If you're looking for a company that wants you to learn, grow, and succeed, then let's talk! Patriot Pros has built a reputation for service, quality, and reliability that cannot be matched by any other home services company in Castle Rock. We only hire the highest skilled, most reliable employees (check out reviews online with a 4.6-star rating). We're a family-owned and operated company specializing in high-quality residential HVAC, Plumbing, and Electric Services, and our team members take great pride in our work!

Keywords: Patriot Pros, Castle Rock , Customer Service Representative, Sales , Castle Rock, Colorado