Collision Estimator

Company: Caliber Collision
Location: Castle Rock
Posted on: November 19, 2022

Job Description:

Service CenterCastle RockJob SummaryProvides World Class Customer Service Experience to all Caliber customers on the phone, in person and throughout the entire repair process. Serves as the primary point of contact for the customer throughout the repair process from the point of drop-off through the delivery of the completed vehicle. Responsible for coordinating communications with all other (internal & external) stakeholders for the repairEssential Job Duties

• Estimate all drive-in appointments as well as "walk in" customers and complete repair plans
• Complete process review with customer
• Repair Orders: All files are opened with BAR (CA) and DRP compliance, including obtaining proper authorizations
• Check in vehicle upon drop of with customer
• Prepare and complete proper paperwork for final customer packet prior to vehicle delivery (DRP, final invoice)
• Post repair plan documentation (Autowatch)
• Provide post repair plan communication including all vehicle status updates
• Total loss administration
• Perform other related duties as assigned for the purpose of ensuring a world class customer service experience
• Final QC, including test drive
• Deliver vehicle to customer upon completion
• Comply with all Caliber safety rules, guidelines and standards
• Perform other related duties as assigned including, but not limited to washing cars, cleaning the shop, assisting other teammates, etc.Skill/Requirements
  • Must be at least 18 years of age
  • Must have a valid driver's license and be eligible for coverage under company insurance policy
  • Ability to effectively communicate with others - verbal and written
  • Working estimating knowledge, including systems
  • Strong sales orientation
  • Organization and multi-tasking skills, good time management and the ability to adapt easily to fast-paced environment
  • Personable, friendly demeanor with "World Class" customer service approach
  • Well groomed, professional appearancePhysical Requirements / Working ConditionsPosition is based in a normal shop environment. Daily activity may consist of: physical activity such as reaching below and above shoulder level, kneeling, bending, squatting and stooping to inspect repairs, lifting and carrying objects over 50 pounds as well as sitting and standing for extended periods of time during the estimating and disassembly process. The working environment consists of; exposure to fumes, chemicals and dust, along with high levels of noise and subjectivity to weather conditions both inside and outside. In addition, a regular exposure to work near mechanical parts. Caliber emphasizes a mandatory requirement to wear protective equipment when necessary. Visual acuity to determine the accuracy and thoroughness of the work assigned is a must.In compliance with the Colorado Equal Pay for Equal Work Act (EPEWA): Pay Range: $44,000-$59,000 per year. Position may offer the opportunity to earn bonus compensation. Benefits include medical, dental, vision, retirement, and paid time off.This is a reasonable good faith estimate based on circumstances existing at the time of posting.#PIQ2PandoLogic.Keywords:Automotive Estimator, Location:Castle Rock,CO-80109, PL:538542464

Keywords: Caliber Collision, Castle Rock , Collision Estimator, Professions , Castle Rock, Colorado