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NOC Technician I

Company: Commnet
Location: Castle Rock
Posted on: November 12, 2021

Job Description:

Please note, presentation of acceptable documentation of a COVID-19 vaccination or testing will be required at the time of employment for this position subject to legally valid exemptions.Commnet is looking to hire a Network Operations Technician with exceptional communication skills to join the team in the immediate future! The right candidate for this role will possess the ability to multi-task in a fast and ever-changing environment, stay motivated over long durations of monitoring various systems, and work unsupervised and/or in a team environment. As a Network Operations Technician, you will identify, isolate, communicate, and assist in the resolution of network related alerts & faults received from the Network Management System. Duties and Responsibilities (include but not limited to)Provide day-to-day systems management for all customer-facing production equipment, associated microwave systems, data network elements and transmission network elements for alarm indicationsUtilize network tools for network alarm monitoring and testing to ensure immediate action when fault is detectedTesting, acceptance, and analysis of network backhaulDiagnose network failure in a timely manner ensuring resolution from beginning to endPrepare reports, materials, documentation, and coordinating tasksEscalate trouble tickets to appropriate parties to facilitate repairsCoordinate with field personnel to assist in repairs/final resolution of issuesStay current with system information, new technology, and procedure changes/updatesInterpreting of reporting and graphing to troubleshoot and resolve network issuesMulti-task and prioritize between network monitoring, outage handling, phone calls, ticket updates and emails.LAN troubleshooting, maintaining, and troubleshooting home/customer networks.Troubleshooting issues from physical connectivity to connectivity across the internet over multiple technologies.Basic technical understanding of networking technologies (firewall, VPN, PBX, DIA, IMS, Ethernet, RF, CDMA, UMTS, GSM, DHCP, DNS, TCP/IP, OSPF, BGP, Microwave) Required Qualifications:Associate Degree in Electronics and/or 1 year telecommunications or Information Technology experience; college hours may be substituted for some experience as deemed appropriateA fundamental understanding of Wireless Networks or IT industryExperience working in databases and Trouble Ticketing systemsProficient in MS Office suiteFundamental understanding of networking and routing functionsCompTia Net+ certification (or ability to obtain within 6 months of hire)Flexibility to work day and night shifts, weekends, holidays, etc. Capability to work flexible hours to maintain network stability across a 24x7/365 scheduleDesired Qualifications:Bachelor's degree in work related field or Work Exp. Equivalent Previous experience as NOC technician, Field Technician or Switch TechnicianBasic understanding of UTMS/CDMA/LTEExperience working with Juniper routers, layer 1, 2, 3 of OSI model Compensation & Benefits:Hiring Compensation Range: $22.50- $30.38 hourly (compensation determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.)Benefits: ATN International is proud to offer a comprehensive suite of benefits to all regular full-time positions (hourly & salaried) to promote health and financial security for you and your family. Benefits include health, vision, dental, HSA/FSA, life and AD&D, short/long term disability coverage, emergency travel assistance, and 401k. All employees also get access to the Employee Assistance Program (EAP), which includes services such as 100% confidential counseling, financial information/resources, legal support, and general wellness issues All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. PI151715450

Keywords: Commnet, Castle Rock , NOC Technician I, Professions , Castle Rock, Colorado

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