NOC Technician II
Company: ATN International
Location: Castle Rock
Posted on: April 10, 2021
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Job Description:
General Purpose and Scope Geoverse (subsidiary of ATN
International) is looking for motivated individuals to join our NOC
team. The NOC will be a world class organization aimed at
delivering the best in class services to our rural residential and
commercial wireless subscribers. The NOC will be a transformative
organization, starting with fresh processes and tools. The NOC will
get the privilege of reviewing all processes and systems required
to take the NOC to the next level. This role is responsible for
monitoring, repairing and maintaining our network. The NOC
technicians will be inquisitive information seekers who are focused
on restoring services during an outage, but also determining the
root cause and identifying ways to improve our services. On any
given day, the NOC will be working anything from a single
subscriber issue with a field tech on site, to a national outage,
to a single cell site outage. Each day will bring new challenges
with lots of opportunities for growth and improvement. The NOC
technicians will work with a sense of urgency using a -whatever it
takes- mindset to restore service to our customers. Do you have
what it takes? Duties and Responsibilities (include but not limited
to) - Strong ability to multi-task and prioritize between network
monitoring, outage handling, phone calls, ticket updates and
emails.- Established LAN troubleshooting skills and familiarity
with maintaining and troubleshooting home/customer networks.- Takes
ownership of issues to resolution. Takes ownership of training
needs and actively seeks training opportunities. - Self-starter,
always looking to improve their environment and provide superior
team support.- Troubleshooting issues from physical connectivity to
connectivity across the internet over multiple technologies- Strong
analytical skills and ability to prioritize efficiently in a fast
paced environment- Proficient writing and communication skills
appropriate for customer facing notifications to technical
assessments for engineering- Ability to work independently with
vendors to resolve issues- Ability to interpret technical
specifications in order to troubleshoot the network- Ability to
work off hours and perform on call duties, overnights and weekends
a possibility- Basic technical understanding of networking
technologies (firewall, VPN, PBX, DIA, IMS, Ethernet, RF, CDMA,
UMTS, GSM, DHCP, DNS, TCP/IP, OSPF, BGP, Microwave) Required
Qualifications: - 3-5 years of related NOC experience- Experience
in a wireless network- Network +, JNCIA, CCNA a plus- Understanding
of NMS and inventory systems- Test and Turn Up Experience a plus-
Metasolv/Inventory Management software exp. a plus- Test and Turn
Up Experience a plus- Metasolv, circuit inventory exp. a plus-
Ericsson IMS, Core EMS, Netact exp. A plus- Server
administration/familiarity a plus
About the Company: ATN International is a telecommunications
company operating advanced wireless, wireline, and both terrestrial
and submarine fiber optic networks in North America and the
Caribbean. Our expertise is operating in underserved or niche
markets where we can develop a leadership position. Our company was
founded in 1987 and is headquartered in Beverly, Massachusetts.
From our origins as a rural exchange carrier to our current
multi-national, wireless-dominated portfolio of telecommunications
operating businesses, ATN has been driven by a long-term
value-based approach. Through active portfolio management and a
judicious use of capital we have delivered strong cash flow and
earnings growth. The company has a track record of building high
quality telecommunications infrastructure in under-served
communities and delivering strong returns to our investors. We have
more than 1800 employees worldwide, and locations throughout the
United States. Equal Opportunity Employer/Veterans/Disabled
Applicants must be authorized to work for any employer in the US.
ATN and its subsidiary companies are unable to sponsor or take over
sponsorship of employment Visa at this time.
Keywords: ATN International, Castle Rock , NOC Technician II, Professions , Castle Rock, Colorado
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