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NOC Technician II

Company: ATN International
Location: Castle Rock
Posted on: April 9, 2021

Job Description:

General Purpose and Scope Geoverse (subsidiary of ATN International) is looking for motivated individuals to join our NOC team. The NOC will be a world class organization aimed at delivering the best in class services to our rural residential and commercial wireless subscribers. The NOC will be a transformative organization, starting with fresh processes and tools. The NOC will get the privilege of reviewing all processes and systems required to take the NOC to the next level. This role is responsible for monitoring, repairing and maintaining our network. The NOC technicians will be inquisitive information seekers who are focused on restoring services during an outage, but also determining the root cause and identifying ways to improve our services. On any given day, the NOC will be working anything from a single subscriber issue with a field tech on site, to a national outage, to a single cell site outage. Each day will bring new challenges with lots of opportunities for growth and improvement. The NOC technicians will work with a sense of urgency using a "whatever it takes" mindset to restore service to our customers. Do you have what it takes? Duties and Responsibilities (include but not limited to) --- Strong ability to multi-task and prioritize between network monitoring, outage handling, phone calls, ticket updates and emails.--- Established LAN troubleshooting skills and familiarity with maintaining and troubleshooting home/customer networks.--- Takes ownership of issues to resolution. Takes ownership of training needs and actively seeks training opportunities. --- Self-starter, always looking to improve their environment and provide superior team support.--- Troubleshooting issues from physical connectivity to connectivity across the internet over multiple technologies--- Strong analytical skills and ability to prioritize efficiently in a fast paced environment--- Proficient writing and communication skills appropriate for customer facing notifications to technical assessments for engineering--- Ability to work independently with vendors to resolve issues--- Ability to interpret technical specifications in order to troubleshoot the network--- Ability to work off hours and perform on call duties, overnights and weekends a possibility--- Basic technical understanding of networking technologies (firewall, VPN, PBX, DIA, IMS, Ethernet, RF, CDMA, UMTS, GSM, DHCP, DNS, TCP/IP, OSPF, BGP, Microwave) Required Qualifications: --- 3-5 years of related NOC experience--- Experience in a wireless network--- Network +, JNCIA, CCNA a plus--- Understanding of NMS and inventory systems--- Test and Turn Up Experience a plus--- Metasolv/Inventory Management software exp. a plus--- Test and Turn Up Experience a plus--- Metasolv, circuit inventory exp. a plus--- Ericsson IMS, Core EMS, Netact exp. A plus--- Server administration/familiarity a plusAbout the Company: ATN International is a telecommunications company operating advanced wireless, wireline, and both terrestrial and submarine fiber optic networks in North America and the Caribbean. Our expertise is operating in underserved or niche markets where we can develop a leadership position. Our company was founded in 1987 and is headquartered in Beverly, Massachusetts. From our origins as a rural exchange carrier to our current multi-national, wireless-dominated portfolio of telecommunications operating businesses, ATN has been driven by a long-term value-based approach. Through active portfolio management and a judicious use of capital we have delivered strong cash flow and earnings growth. The company has a track record of building high quality telecommunications infrastructure in under-served communities and delivering strong returns to our investors. We have more than 1800 employees worldwide, and locations throughout the United States. Equal Opportunity Employer/Veterans/Disabled Applicants must be authorized to work for any employer in the US. ATN and its subsidiary companies are unable to sponsor or take over sponsorship of employment Visa at this time. PI133421757

Keywords: ATN International, Castle Rock , NOC Technician II, Professions , Castle Rock, Colorado

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