Phone Intake Counselor - PRN

Company: AllHealth Network
Location: Littleton
Posted on: June 1, 2025

Job Description:

DescriptionPhone Intake Counselor - PRN
AllHealth Network is currently looking for qualified Phone Intake Counselor to join our team of passionate behavioral health service professionals on an as needed basis. As a team we strive every day to nurture growth and recovery by caring for each other, our clients, and our future.
Shift:
As needed position
Pay Rate:
$26.50 per hour

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• $3 per hour shift differential for hours worked between 5 PM and 7 AM and all day on Saturday and Sunday.
  
  The base salary range represents the low and high end of the AllHealth Network salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to experience, education, training, merit, and the ability to embody the AllHealth Network mission and values. The range listed is just one component of AllHealth Networks' total compensation package for employees. Other rewards may include short-term and long-term incentives as well as a generous benefits package detailed below.
  
  Job Description:
  Phone Intake Counselor
  
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  • Responsible for navigating the treatment needs of clients entering our behavioral health system through telephonic, telehealth and walk-in behavioral health crisis services
    
  • Provide 24/7 services including screening, intervention, referral and admission through phone and face-to-face contacts both on and offsite
    
  • Utilize crisis response experience to perform, analyze and document clinical findings for care coordination
    
  • Provide supportive clinical services, triage, and general steps related to hospital admission
    
  • Provide customer service that promotes client-centered care to include discussion and communication with family/caretakers and other community agencies regarding the needs of the client and anticipated treatment plans
    
  • Work in partnership with other team members in a multidisciplinary approach and build relationships with key internal/external partners and stakeholders (medical, behavioral health, law enforcement, schools, community, etc.) as a way to streamline communication and enhance integrated client care and services
    
  • Assess and therapeutically de-escalate crisis situations. Respond to all risk calls and walk-ins, mobile & telehealth in a clinically sound manner that reduces harm and allows for successful secondary intervention consistent with team model and state and federal regulations
    
  • Professionally interpret and analyze client's psychiatric history and risk presentation in order to inform next steps which may include connection to: crisis evaluation, risk/threat assessment, safety welfare check, or referral to outpatient or external services
    
  • Prepare documentation and information to drive a timely crisis evaluation in order to meet regulatory responsibilities and guidelines
    
  • Provide clerical support to the admission, crisis evaluation, mobile, telehealth and walk-in process
    
  • Complete daily documentation of services provided.
    
  • Provide collaboration and structure to the internal and external medical clearance process.
    
  • Perform appropriate assessment and risk processes to include vital signs, breathalyzer, urine (dip, toxicity, pregnancy) and security and safety checks. Perform all aspects of clinical and environmental care that optimize client safety and reduce the likelihood of adverse events
    
  • Responsible for providing navigation and coordination of care through an entire episode of care
    
  • Communicate professionally and effectively with client's fund source regarding clinical recommendations and requests for authorization for levels of care that require pre-authorization. Follow the approved guidelines to ensure utilization and reimbursement for services provided to clients
    
  • Coordinate ongoing services both within AllHealth Network and to community agencies as appropriate
    
  • Review documentation for referrals to Bridge ATU/Santa Fe House and screen for medical and clinical appropriateness for admission. Communicate with providers, clients, referral sources, and treatment teams to coordinate admission to Bridge/Santa Fe House
    
  • Support coordination with AllHealth Network treatment teams to evaluate external placement options for clients
    
  • Work with other AllHealth Network treatment teams to track bed availability and efficiency of admissions
    
  • Provide care to clients in a manner that promotes safety, comfort and the therapeutic environment
    
  • Follow all AllHealth Network policies and procedures
    
  • Complete all required trainings as listed in Relias Learning (both online training and face-to-face training) within required timelines
    
  • Perform other duties as required within the scope of the position and the experience, education and ability of the employee.
    
  • May be designated as the staff member to monitor M-1 holds.
    
    Qualifications:
    
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    • Minimum of a bachelor's degree in human services or a related behavioral health field
      
    • AllHealth Network does not employ former or current clients or family members of clients receiving treatment at any AllHealth Network facilities
      
      
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      • Experience working therapeutically with specified population
        
      • Experience using various treatment modalities appropriate for specified population utilizing strengths-based therapeutic approaches
        
      • Must have sufficient language skills and be able to communicate both verbally and in writing to accurately and professionally implement and document the services provided to clients
        
      • Must possess basic computer skills and type 25+ wpm for the input and output of client information, using electronic records
        
      • Ability to perform concurrent documentation
        
        
        Benefits & Perks:
        First, you would be joining one of Denver's Top Places to Work! We are honored to receive this amazing award, and we know it is recognition from our engaged staff who believe they are taken care of, listened to, and believe they are part of something bigger.
        Our facility is approved by the Colorado Health Service Corps (CHSC), and we offer our employees the opportunity to participate in our Loan Repayment Program. Additionally, we provide a comprehensive compensation and benefits package which includes:
        
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        • Positive, collaborative team culture
          
        • Competitive compensation structure
          
        • Medical Insurance, Dental Insurance, Basic Life and AD&D Insurance, Short- and Long-Term Disability Insurance, Flexible Spending Accounts
          
        • Retirement Savings 401k, company match up to 50% of the first 6% contributed
          
        • Relocation Assistance/Sign-On Bonus
          
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          • Please keep in mind that while sign-on bonuses may be advertised, AllHealth Network maintains a policy of not offering these bonuses to current internal employees. We appreciate your understanding and continued commitment to our team
            
            
            
          • Excellent Paid Time Off & Paid Holidays Off
            
          • Additional Benefits
            
            Please apply and you will be joining the amazing mission to be the most impactful growth and recovery provider with communities that need us most.
            
            
            Qualifications
            EducationBachelors of Human Services (preferred)
            
            Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
            
            This employer is required to notify all applicants of their rights pursuant to federal employment laws.
            For further information, please review the notice from the Department of Labor.

Keywords: AllHealth Network, Castle Rock , Phone Intake Counselor - PRN, Other , Littleton, Colorado