Main Service Advisor

Company: Foundation Automotive - Castle Rock Ford
Location: Castle Rock
Posted on: January 22, 2023

Job Description:

The Main Service Advisor position interacts with customers to evaluate vehicle service needs, to offer additional needed services and to write up the repair order. The Service Advisors position is responsible for a high level of customer interaction as well as coordinating repair order completion with the service technicians and parts department. We will be conducting interviews on-site Monday 1/23 from 1:00 pm to 5:00 pm. If you come in as a walk-in, please bring your resume and dress for an interview.Why Foundation Automotive?Personal Automotive Discounts at all of our participating dealership partnersFull Medical, Dental, Vision, Life Insurance & 401K Benefit OptionsCasual Work Environment and dressPerformance Incentives and commissionable payouts (To be added to dealership level sales roles only - in line with our discussion yesterday)Employee Appreciation Events and a family-oriented and people first cultureFSA & HSA Accounts AvailableCompany sponsored lunchesTravel Assistance and InsuranceEssential Duties and Responsibilities:Set, confirm and prepare for appointments with customers to expedite their service experience.Greet customers in a timely and friendly manner and develop customer loyalty.Determine vehicle service needs based on customer information and a vehicle walk- around.Use a consultative selling process to assist customers in planning for on-going required maintenance of their vehicle.Produce repair orders for customers with full transparency including cost and time estimates.Communicate frequently with technicians and parts department to ensure timely completion of work.Contact customers regarding any changes in the estimate or promise time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.Follow-up with customers on the status of their vehicle, based on customer specifications.Create a positive vehicle delivery experience for the customer.Providing an exceptional customer experience to drive loyalty.Demonstrate superior product knowledge to effectively help customers with service maintenance requirements and warranty informationMaintain a professional personal appearance.Adhere to a consistent and reliable work schedule.Demonstrate ethical business practices and integrity in all interactions to uphold the Foundation Automotive brand.Effectively perform duties and responsibilities in a safe manner.Other duties as assigned.Qualifications :Experience in CDK, dealer track, xtimeProven ability to provide an exceptional customer experienceFord service advising is a plusValid driver's license and acceptable driving recordSuccessful completion of pre-employment screeningWho We Are: Foundation Automotive is a growing international group with three stores (auto dealerships) in Canada and thirty-three in the United States. Our vision is to be the North American benchmark for top-tier automotive solutions and a company of trust, excellence, and innovation for our customers and employees - our mission is to provide modern automotive solutions across North America. We enrich the lives of our customers and employees by putting our Core Values first and are in the business of helping people succeed.Our brands share a common vision that allow us to drive forward Employee Empowerment, Customer Satisfaction, Teamwork, Honesty and Integrity, Innovation and Continuous Improvement.Together, we are Foundation Automotive.Additionally, Foundation Automotive has assembled an all-star executive management team that has a shared vision of People-first oriented culture. As an organization that values integrity and doing what is right, you can rest assured that we can be held accountable to your success as well as delivering on a progressive open-door policy.NO WEEKEND SHIFTS!Schedule: 7 am - 6 pm or 7 am - 5 pm

Keywords: Foundation Automotive - Castle Rock Ford, Castle Rock , Main Service Advisor, Other , Castle Rock, Colorado