Main Service Advisor
Company: Foundation Automotive - Castle Rock Ford
Location: Castle Rock
Posted on: January 22, 2023
|
|
Job Description:
The Main Service Advisor position interacts with customers to
evaluate vehicle service needs, to offer additional needed services
and to write up the repair order. The Service Advisors position is
responsible for a high level of customer interaction as well as
coordinating repair order completion with the service technicians
and parts department. We will be conducting interviews on-site
Monday 1/23 from 1:00 pm to 5:00 pm. If you come in as a walk-in,
please bring your resume and dress for an interview.Why Foundation
Automotive?Personal Automotive Discounts at all of our
participating dealership partnersFull Medical, Dental, Vision, Life
Insurance & 401K Benefit OptionsCasual Work Environment and
dressPerformance Incentives and commissionable payouts (To be added
to dealership level sales roles only - in line with our discussion
yesterday)Employee Appreciation Events and a family-oriented and
people first cultureFSA & HSA Accounts AvailableCompany sponsored
lunchesTravel Assistance and InsuranceEssential Duties and
Responsibilities:Set, confirm and prepare for appointments with
customers to expedite their service experience.Greet customers in a
timely and friendly manner and develop customer loyalty.Determine
vehicle service needs based on customer information and a vehicle
walk- around.Use a consultative selling process to assist customers
in planning for on-going required maintenance of their
vehicle.Produce repair orders for customers with full transparency
including cost and time estimates.Communicate frequently with
technicians and parts department to ensure timely completion of
work.Contact customers regarding any changes in the estimate or
promise time, explain cost and time requirements in detail, and get
proper authorization before any additional repairs are
performed.Follow-up with customers on the status of their vehicle,
based on customer specifications.Create a positive vehicle delivery
experience for the customer.Providing an exceptional customer
experience to drive loyalty.Demonstrate superior product knowledge
to effectively help customers with service maintenance requirements
and warranty informationMaintain a professional personal
appearance.Adhere to a consistent and reliable work
schedule.Demonstrate ethical business practices and integrity in
all interactions to uphold the Foundation Automotive
brand.Effectively perform duties and responsibilities in a safe
manner.Other duties as assigned.Qualifications :Experience in CDK,
dealer track, xtimeProven ability to provide an exceptional
customer experienceFord service advising is a plusValid driver's
license and acceptable driving recordSuccessful completion of
pre-employment screeningWho We Are: Foundation Automotive is a
growing international group with three stores (auto dealerships) in
Canada and thirty-three in the United States. Our vision is to be
the North American benchmark for top-tier automotive solutions and
a company of trust, excellence, and innovation for our customers
and employees - our mission is to provide modern automotive
solutions across North America. We enrich the lives of our
customers and employees by putting our Core Values first and are in
the business of helping people succeed.Our brands share a common
vision that allow us to drive forward Employee Empowerment,
Customer Satisfaction, Teamwork, Honesty and Integrity, Innovation
and Continuous Improvement.Together, we are Foundation
Automotive.Additionally, Foundation Automotive has assembled an
all-star executive management team that has a shared vision of
People-first oriented culture. As an organization that values
integrity and doing what is right, you can rest assured that we can
be held accountable to your success as well as delivering on a
progressive open-door policy.NO WEEKEND SHIFTS!Schedule: 7 am - 6
pm or 7 am - 5 pm
Keywords: Foundation Automotive - Castle Rock Ford, Castle Rock , Main Service Advisor, Other , Castle Rock, Colorado
Click
here to apply!
|