Customer Success Specialist
Company: ATN International Inc.
Location: Castle Rock
Posted on: August 7, 2022
The Customer Success Specialist is a critical role that requires
a process-driven, results-focused individual who can liaise with
multiple teams, and support our sales team, to deliver high-quality
service to all our customers.
The Customer Success Specialist will support small/medium business
and enterprise customers after hand-off from the sales team by
onboard new customers and serving the needs of our existing
customers. This person will be collaborating with multiple teams
depending on the customer's needs and consult on various projects
as the customer advocate. They will also provide support to the
sales operations team on an as-needed basis.
Commnet Broadband is looking to add a Customer Success Specialist
to the team who is a motivated self-starter that is eager to learn
new skills and technologies, has superb attention to detail, and
can manage stress well by prioritizing tasks in a fast-paced
environment. Additionally, the best fit for this role will possess
the ability to learn quickly and exhibit tech savviness, as well as
a professional disposition. This includes writing and speaking in
an eloquent and clear manner via email, telephone, and
Duties and Responsibilities (include but not limited to)
Responsible for developing, maintaining, and expanding customer
Knowledgeable in all areas of the company and its offerings and
have fundamental technical knowledge.
Assist with building contracts and Salesforce upkeep.
Serve as the 'voice of the customer' by identifying common customer
challenges and providing internal feedback on how the customer
experience can be improved.
Track enterprise projects and provide updates to customer.
Schedule installations for small/medium business customers.
Contribute to developing workflow processes for client success,
validating, and supporting the expansion and adoption growth across
internal teams as well with our customers.
Work with Business Development/Account Executives to develop and
support regular client outreaches.
Track and assists Account Executives with contract renewals
Onboard new customers and handle service cancellation requests
Perform other duties as requested.
2+ years of customer support experience in a B2B environment.
Demonstrate relationship building, supporting processes, and
advocating for customer experience.
Experience with Microsoft Office suite
Experience working with Salesforce
Experience managing projects preferred
About the Company:
Commnet, based in Castle Rock, Colorado, is focused on closing the
digital divide in Rural America and Tribal Lands in the Western
U.S. Commnet has a long and rich history of deploying
communications in parts of America where there were no or few
options. The Company's initial focus was to bring basic mobile
wireless communications as a Mobile Network Operator, offering
Mobile Wireless and Mobile Lifeline services to remote customers as
well as provide a large roaming footprint for the customers of all
national network operators when they come to visit and explore the
beautiful rural West. Today, Commnet's focus and vision are now to
connect Rural America to broadband communications in these same
areas, deploying fiber middle-mile and distribution fiber to
deliver retail fiber to the home (FTTH) and fixed wireless
broadband services where they are needed most. Commnet is also a
large wholesale provider to local Wireless Internet Service
Providers (WISPs), Incumbent and Competitive Local Exchange
Providers (ILECs/CLECs) as well as a build/operation partner for 5G
mobile Sites for the national Mobile Network Operators. The Company
also brings operational expertise to Tribal and local County and
regional partners, sharing in the cost and operational
responsibilities of running reliable broadband communications, but
doing so with a feel that is familiar to local residents and
The Commnet mission is simple: to enable (through partners and
carriers) or directly deliver high-quality broadband communications
services to Tribal Communities and Rural America, driving digital
inclusion and providing access to education, work, healthcare,
safety, entertainment, and community connectivity.
Compensation & Benefits:
Hiring Compensation Range: $55,000-$75,000(compensation determined
by the applicant's education, experience, knowledge, skills, and
abilities, as well as internal equity and alignment with market
Benefits: Commnet is proud to offer a comprehensive suite of
benefits to all regular full-time positions (hourly & salaried) to
promote overall health, wellness, and financial security for you
and your family. Benefits include health, vision, dental, HSA/FSA,
life and AD&D, short/long term disability coverage, Parental
Leave, emergency travel assistance, 401k, and remote/hybrid work
benefit. All employees also get access to the Employee Assistance
Program (EAP), which includes services such as 100% confidential
counseling, financial information/resources, legal support, and
general wellness issues.
**A Note to Agencies** All resumes submitted by search
firms/employment agencies to any employee at Commnet Broadband (the
Company) via email, the internet or in any form and/or method will
be deemed the sole property of the Company, unless such search
firms/employment agencies were engaged by the Company for this
position and a valid agreement with the Company is in place. In the
event a candidate who was submitted outside of the Company agency
engagement process is hired, no fee or payment of any kind will be
All qualified applicants will receive consideration for employment
without regard to race, color, sex, sexual orientation, gender
identity, religion, national origin, disability, veteran status,
age, marital status, pregnancy, genetic information, or other
legally protected status.
Keywords: ATN International Inc., Castle Rock , Customer Success Specialist, Other , Castle Rock, Colorado
Didn't find what you're looking for? Search again!