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FT Customer Support Specialist (Work From Home)

Company: User Interviews
Location: Castle Rock
Posted on: November 23, 2021

Job Description:

[Customer Service / Remote] - Anywhere in U.S. / $35k per year / 100% premium-covered healthcare + dental + vision / Office setup budget / 401k / PTO / Support tickets & chat only (no phones) - As a Customer Support Specialist you'll: Manage all support tickets and live chat for participant audience; Track insights, digest feedback, and identify potential improvements to the participant experience; Manage participant account reviews, helping to keep participant base healthy; Own and develop processes for customer satisfaction; Manage participant incentive payments; Update participant support pages according to new product updates/processes that are released...Hiring Fast > >

Keywords: User Interviews, Castle Rock , FT Customer Support Specialist (Work From Home), Other , Castle Rock, Colorado

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