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Client Advocate

Company: Catholic Charities of Central Colorado, Inc.
Location: Castle Rock
Posted on: February 21, 2021

Job Description:


To improve the life situation for families and individuals by screening, assessing, and coordinating needed services. To foster a welcoming atmosphere where clients are treated with dignity and respect.


Essential Duties/Responsibilities


  • Conduct initial screening and intake of clients to gather information that identifies critical service needs. Inform the client of services available through Catholic Charities or by referral to another agency/partner for assistance with identified needs.
  • Conduct comprehensive client assessments to gather pertinent information directed at concerns identified in the initial screening.
  • Work with clients to develop and document a service plan based on the agreed upon goals, desired outcomes, and timeframes. Provide appropriate services (or referral for services) and monitor results of the service plan over time.
  • Assist in the development of procedures, policies, programs, and services designed to promote the skills and conditions necessary for clients to achieve their goals.
  • Perform data entry, including client plans and case management notes, into EmpowOR or applicable agency case management database in a timely, succinct, and accurate manner.
  • Ensure confidentiality and security of client information.
  • Direct clients to appropriate partner agencies both on and off-site.
  • Maintain contacts and positive working relationships with provider organizations to which clients are referred.
  • Assist in developing and maintaining an accurate list of referral sources.
  • Coordinate and train volunteers on information and referral, and initial screening and safety. Supervise volunteers, assign tasks, and maintain documentation of hours and other required paperwork.
  • Schedule may include weekends and some holiday work.

    This description is not intended, and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with this job. It is intended to be an accurate reflection of the principal job elements essential for making compensation decisions.

    Education/Experience

    • Bachelor's degree in human services field or comparable work experience
    • Experience with and sensitivity to issues affecting low income and homeless populations.
    • Volunteer management experience including training volunteers to follow agency protocols in adherence to agency policies.


      Skills & Competencies

      • Ability to work with people in crisis with a calm, positive, and understanding attitude.
      • Demonstrated ability to work effectively with people representing a diverse range of socioeconomic levels while being sensitive to cultural differences.
      • Ability to use sound judgment within defined policies and procedures to determine appropriate action.
      • Proficiency with computer software including Microsoft Office suite.
      • Fluency in Spanish desired but not required.

        Requirements

        • Demonstrated self-starter and ability to work independently with little supervision.
        • Ability and willingness to work within the established structure of the Castle Rock Department and Catholic Charities.
        • Ability to work efficiently, effectively, and multitask in a time-sensitive and fast-paced environment.
        • Demonstrated ability to apply culturally appropriate skills in interactions with clients, co-workers, volunteers, partner agencies, and other community members.
        • Excellent communication (verbal and written), problem solving, listening, and interpersonal skills, with the ability to form and maintain positive work relationships.
        • Interpersonal professional relationships which encourage openness, candor and trust both internally and externally.
        • Ability to utilize technology relative to the performance of the areas of responsibility.
        • Ability to travel by automobile, as needed, in the course of the position.
        • Occasional evenings and weekends are required to accommodate meetings and special events.


          Compensation
          $16.33 - $17.00/hour DOE

          Position Classification

          Nonexempt
          Part-time: 25 hours per week
          Schedule: Monday - Friday 8:30 am - 1:30 pm

          Equal Employment Opportunity

          Catholic Charities of Central Colorado is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race, sex, color, religion, national origin, disability, military status, genetic information, or any other status protected by applicable federal, state or local law. Applicants and employees need not be Catholic. However all employees are governed by Canon Law or the teachings of the Catholic Church.
          PI129797831

Keywords: Catholic Charities of Central Colorado, Inc., Castle Rock , Client Advocate, Other , Castle Rock, Colorado

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