Patient Care Coordinator - Castle Pines
Company: OnPoint Medical Group
Location: Castle Rock
Posted on: January 11, 2021
Castle Pines Family Practice and Urgent Care is looking for a
Patient Care Coordinator (Medical Front Office) to join the team!
Castle Pines is a member of the OnPoint Medical Group network of
Responsible to greet patients, activate patient files, and move
patients through a pre-determined protocol, on a walk-in basis, at
an OnPoint Medical Group Urgent Care clinic.
ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING
The following statements are illustrative of the essential duties
of the job and do not include other nonessential or peripheral
duties that may be required. We retain the right to modify or
change the essential and additional functions of the job at any
1. Responsible for greeting incoming patients in a friendly and
professional manner and completing the check in procedures by
following the established guidelines.
2. Responsible for all answering incoming calls in a friendly and
professional manner and routing to the appropriate party.
3. Completes administrative duties that ensure the patient's visit
is smooth, billing can be processed in a timely manner, and front
office remains clutter free and organized. This includes collecting
co-pays, deductibles, coinsurance and making collection calls on
4. Responsible for completing scanning all paperwork and balancing
TOS (Time of Service) collections by the end of the business
5. Attend meetings trainings as requested. In person and online
training will be required.
6. Follows all OSHA, HIPAA standards, policies and procedures
7. Performs duties to achieve or exceed established service
8. Punctual and regular attendance is an essential responsibility
9. Ability to follow instructions and respond to management
10. Ability to work in a group but complete assigned tasks
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required for this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
--- High School Diploma or High School Equivalency
--- Strong computer skills required
--- Some college - medical, business, accounting focus
--- Current CPR card
--- 1-2 years of experience in a business office or clinical
--- EMR experience preferred-Athenahealth practice management
CUSTOMER SERVICE EXCELLENCE
--- Provide customer service in accordance to clinic mission
--- Demonstrate ability to be courteous and respectful when
interacting with patients and family members
--- Maintain patient confidentiality in accordance to policy and
procedure and HIPAA requirements
--- Enact proper chain of command for patient complaints
--- Ability to effectively present information and respond to
questions from groups of managers, patients, and the general
--- Ability to add, subtract, multiply, and divide in all units of
measure, using whole numbers, common fractions, and decimals
--- Ability to define problems, collect data, establish facts, and
draw valid conclusions
APTITUDES AND TEMPERAMENTS REQUIRED
--- Must have a high level of energy with the ability to adjust to
any justifiable pace.
--- Make decisions based more on fact than feeling
--- Exhibit behavior which emphasizes compassion, quality, loyalty
--- Ability to establish and maintain effective working
relationships with patients, their families and staff members
This position has no supervisory responsibilities
JOB ELEMENTS/WORKING CONDITIONS
--- While performing the duties of this job, the employee is
regularly required to sit; use hands to finger, handle, or feel;
reach with hands and arms; and talk or hear.
--- Occasionally required to walk; stand; and stoop, kneel, crouch,
--- Frequently lift and/or move up to 10 pounds and occasionally
lift and/or move more than 25 pounds.
--- Specific vision abilities required by this job include close
vision, distance vision, and ability to adjust focus.
The above statements describe the general nature and level of work
performed by people assigned to this classification. They are not
an exhaustive list of all responsibilities, duties and skills
required of personnel so classified. All personnel may be required
to perform duties outside of their normal responsibilities from
time to time, as needed.OnPoint Medical Group is an EEO
Keywords: OnPoint Medical Group, Castle Rock , Patient Care Coordinator - Castle Pines, Other , Castle Rock, Colorado
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