IT Support Technician II
Company: Varstaff
Location: Englewood
Posted on: February 19, 2026
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Job Description:
Job Description Job Description This position is just standard
desktop support, customer service mindset, high energy and customer
engagement. Duties: -Responsible for the setup, configuration,
repair, break/fix, moves/add/changes and integration of new and
existing computing hardware, software, networking, and other
computer-related technologies and peripherals. -Provide basic
network support ensuring desktop and other networked peripherals
full connectivity. -Perform preventative maintenance and setup for
a variety of computer related equipment and locations, including
audio-visual conferencing systems and conference rooms.
-Responsible for providing outstanding customer-centered quality
support and service ensuring the highest levels of customer
satisfaction. -Address/resolve IT incidents/service request and/or
escalate to the appropriate upper Tier IT teams when necessary;
promptly enter / prioritizes/track/ monitor/ update and follow-up/
close all tickets received via the IT Service Desk tracking system,
telephone calls and/or SNC personnel “walk-ups”. -Support
organizational efforts and maintaining policies and procedures in
the IT Department -Assist with the creation and maintenance of
local site IT systems documentation. Skills: -Customer/solution
ownership, an overall drive for excellence. -Team focused with the
capacity for knowledge sharing -Written and verbal communication
skills with end users -Demonstrate a customer care philosophy that
ensures a high level of customer satisfaction -Ability to
understand user and business needs and translate to technical
solutions -Basic knowledge of current IT technical standards as
related to computers, printers, network technology, drivers,
software troubleshooting, and other related peripherals
-Comprehensive troubleshooting skills of industry standard hardware
and software products/services Education: Associate's Degree in a
related field of study with 2 or more years of relevant experience
Higher education may substitute for relevant experience and
relevant experience may be considered in lieu of required
education.
Keywords: Varstaff, Castle Rock , IT Support Technician II, IT / Software / Systems , Englewood, Colorado
