NOC Technician I
Company: ATN International, Inc.
Location: Castle Rock
Posted on: August 7, 2022
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Job Description:
General Purpose and Scope:ATN's vision looks to a future where
all people and communities - regardless of geographic or economic
circumstance - will have access to the resources and connections of
the global data ecosystem. We seek to utilize our technical and
operational capabilities to digitally empower people and
communities so that they can connect with the world and prosper. As
a part of our Shared Service Accounting team, you will be
supporting One Communication, an ATN subsidiary and leading
full-service communications provider for corporate and residential
customers in Bermuda providing cellular voice, high speed internet,
subscription television and data solutions. A successful candidate
will be highly organized and self-motivated, effective
communication and project management skills. This role gives you
the opportunity to play a central role in our Shared Service
Accounting department, enabling ATN to reach our vision to
digitally empower people and communities so that they can connect
with the world and prosper.Looking for motivated individuals to
join our NOC team. This role is responsible for monitoring,
repairing, and maintaining our network. NOC technicians will be
inquisitive information seekers who are focused on restoring
services during an outage, but also determining the root cause and
identifying ways to improve our services. On any given day, the NOC
will be working anything from a single subscriber issue with a
field tech on-site, to a national outage, to a single cell site
outage. Each day will bring new challenges with lots of
opportunities for growth and improvement. ?The NOC technicians will
work with a sense of urgency using a "whatever it takes" mindset to
restore service to our customers. ?Do you have what it takes? ?
Responsibilities: ? The NOC Technician I will have a strong ability
to multi-task and prioritize competing tasks, including network
monitoring, outage handling, phone calls, ticket updates and
emails. Proficient writing and note-taking skills for
customer-facing notifications and internal tickets.Strong verbal
communication skills inter-team and team-to-team
communications.Established LAN troubleshooting skills and
familiarity with maintaining and troubleshooting home/customer
networks. Takes ownership of issues to resolution. Takes ownership
of training needs and actively seeks training opportunities.
Self-starter, always looking to improve their environment and
provide superior team support.Troubleshooting issues from physical
connectivity to connectivity across the internet over multiple
technologies Strong analytical skills and ability to prioritize
efficiently in a fast-paced environment Ability to work
independently with vendors to resolve issues Ability to interpret
technical specifications in order to troubleshoot the network
Ability to work off hours and perform on call duties, overnights
and weekends a possibility Basic technical understanding of
networking technologies (firewall, VPN, PBX, DIA, IMS, Ethernet,
RF, CDMA, UMTS, GSM, DHCP, DNS, TCP/IP, OSPF, BGP, Microwave) a
plus ? Required Experience: ? 1-2 years of related NOC experience
or experience in a service assurance environment. Will also accept
those looking for a new start in the tech field who come from a
fast-paced environment. Understanding of Network Management Systems
and inventory systems Test and Turn Up experience a plus Metasolv,
circuit inventory experience a plus Ericsson IMS, Core EMS, Nokia
Netact experience a plus About the Company: ATN International is a
telecommunications company operating advanced wireless, wireline,
and both terrestrial and submarine fiber optic networks in North
America and the Caribbean. Our expertise is operating in
underserved or niche markets where we can develop a leadership
position. Our company was founded in 1987 and is headquartered in
Beverly, Massachusetts. From our origins as a rural exchange
carrier to our current multi-national, wireless-dominated portfolio
of telecommunications operating businesses, ATN has been driven by
a long-term value-based approach. Through active portfolio
management and a judicious use of capital we have delivered strong
cash flow and earnings growth. The company has a track record of
building high quality telecommunications infrastructure in
under-served communities and delivering strong returns to our
investors. We have more than 1800 employees worldwide, and
locations throughout the United States. Company Benefits: ATN
International is proud to offer a comprehensive suite of benefits
to all regular full-time positions (hourly & salaried) in order to
promote health and financial security for you and your family.
Benefits include health, vision, dental, HSA/FSA, life and
AD&D, short/long term disability coverage, emergency travel
assistance, and 401k. All employees also get access to the Employee
Assistance Program (EAP), which includes services such as 100%
confidential counseling, financial information/resources, legal
support, and general wellness issues.Agencies: All resumes
submitted by search firms/employment agencies to any employee at
ATN International Inc. (the Company) via email, the internet or in
any form and/or method will be deemed the sole property of the
Company, unless such search firms/employment agencies were engaged
by the Company for this position and a valid agreement with the
Company is in place. In the event a candidate who was submitted
outside of the Company agency engagement process is hired, no fee
or payment of any kind will be paid.Applicants must be authorized
to work for any employer in the United States. ATN and its
subsidiary companies are unable to sponsor or take over sponsorship
of employment Visa at this time.All qualified applicants will
receive consideration for employment without regard to race, color,
sex, sexual orientation, gender identity, religion, national
origin, disability, veteran status, age, marital status, pregnancy,
genetic information, or other legally protected status. Applicants
must be authorized to work for any employer in the US. ATN and its
subsidiary companies are unable to sponsor or take over sponsorship
of employment Visa at this time. PI187663415
Keywords: ATN International, Inc., Castle Rock , NOC Technician I, IT / Software / Systems , Castle Rock, Colorado
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