Hybrid - Guest Service Agent \ Bartender

Company: Stonebridge Hospitality Associates
Location: Boulder
Posted on: April 1, 2026

Job Description:

City, State: Boulder, Colorado Title: Guest Service Agent / Bartender Location: Boulder, CO FLSA: Non-Exempt Status: Full-time Reports to: Assistant General Manager / Guest Services Manager Pay Range: $20.00 per hour as Guest Service Agent and $19.00 plus tips per hour as Bartender Where Hospitality Meets Happy Hour Are you just as comfortable welcoming a guest at the front desk as you are crafting the perfect cocktail? Do you thrive in fast-paced environments where no two shifts look the same? If so, this hybrid role was made for you. We’re looking for a dynamic Guest Service Agent Bartender who loves people, multitasks like a pro, and brings energy to every interaction — whether checking in a traveler after a long flight or serving up a signature drink to help them unwind. This is not your typical desk job. And it’s not just a bar job either. It’s the best of both worlds. Job Summary: The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services. This role supports the hotel’s front office operations and handles various guest inquiries, payments, and reservations to ensure a high level of guest satisfaction. Essential Functions and Duties : Greet, register, and assign rooms to guests upon their arrival. Verify guest credit and establish payment methods for accommodation. Keep accurate records of room availability and guest accounts using property management systems. Compute bills, collect payments, and make change for guests. Perform basic bookkeeping tasks, such as balancing cash accounts. Issue room keys and provide necessary instructions to bell attendants. Review accounts and charges with guests during the check-out process. Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems. Transmit and receive guest messages using telephones or switchboards. Coordinate with housekeeping and maintenance staff to address guest-reported issues. Make and confirm reservations for guests. Answer inquiries about hotel services, nearby dining, shopping, and entertainment options. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. Required Experience, Education, and Skills: Previous experience in a hotel front desk or guest service role preferred. Strong customer service and communication skills to interact effectively with guests and staff. Proficiency in using property management systems and basic office software (e.g., Word, Excel). Ability to handle cash transactions and perform basic bookkeeping tasks. Excellent problem-solving abilities to resolve guest issues efficiently. Strong organizational skills with attention to detail in managing guest reservations and records. Ability to work independently and follow established hotel policies and procedures. Work Environment : Primarily indoor work within the hotel’s front desk and lobby areas. Requires standing and walking for long periods throughout the shift. Must be able to lift and carry up to 10 lbs. occasionally (e.g., ledgers, small office supplies). Flexible schedule , including availability for evening, weekend, and holiday shifts. Frequent use of a computer and telephone, interacting with guests and team members . Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties , or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice. Job Summary: The Bartender is responsible for mixing, pouring, and serving both alcoholic and non-alcoholic beverages as required by the outlet or banquet event order. This role ensures guest satisfaction while adhering to safety and legal guidelines for beverage service. Essential Functions and Duties : Mix, pour, and serve alcoholic and non-alcoholic beverages according to recipes and guest preferences. Set up and stock the bar with necessary beverages, glassware, and supplies before each shift or event. Maintain cleanliness and organization of the bar area, ensuring compliance with health and safety standards. Monitor guest consumption of alcohol and follow established guidelines for responsible beverage service. Interact with guests in a friendly and professional manner, providing prompt and courteous service. Process guest payments accurately using point-of-sale (POS) systems. Restock bar supplies and beverages as needed throughout the shift. Ensure proper handling of cash and credit transactions, following hotel or outlet procedures. Assist with inventory management and report any shortages or discrepancies to the Bar Manager. Follow opening and closing procedures, including cleaning bar equipment and securing stock. Handle guest inquiries or complaints promptly, ensuring a positive guest experience. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. Required Experience, Education, and Skills: Previous experience as a bartender or in a food and beverage role is preferred. Knowledge of drink mixing, garnishing, and serving techniques. Ability to handle cash and process payments accurately using POS systems. Strong communication and customer service skills. Ability to work in a fast-paced environment and handle multiple tasks. Knowledge of alcohol safety regulations, with TIPS certification (or must be obtained within 30 days of hire). Work Environment : Primarily an indoor environment, with frequent standing and walking required during shifts. Exposure to bar equipment and cleaning chemicals. Must be able to lift and carry up to 25 lbs. Flexibility to work nights, weekends, and holidays as required. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties , or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice. Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members. Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements. All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from: 2026-03-12 Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

Keywords: Stonebridge Hospitality Associates, Castle Rock , Hybrid - Guest Service Agent \ Bartender, Hospitality & Tourism , Boulder, Colorado