Exception Control Services Supervisor
Company: Pinnacle Bank/Bank of Colorado
Location: Fort Lupton
Posted on: April 2, 2026
|
|
|
Job Description:
GENERAL SUMMARY: Provides leadership, mentoring and training to
Exception Control Service staff. Ensure that the quality and
timeliness of branches request are met. Performs duties of the
Department as needed. Responsible for workflow, and completion of
duties of the department. RESPONSIBILITIES AND DUTIES: Provides
customer service and support for external and internal customers
regarding inquires and problem resolution. Supervises, trains,
creates schedule, and assists all areas of Exception Control
Services Department. Oversees that work is completed correctly and
on time. Assists with annual reviews, hiring and terminations.
Performs duties of Exception Control Services Specialist I, II, and
III. Works with Quality Control Officer and Compliance Officer on
audit and compliance issues. Works with merger consolidations,
D-conversions, and special projects. Assists manager on projects.
Various other duties as needed. Regular and reliable attendance.
Regularly exercising independent judgement and discretion over
matters of significance. Communicate effectively in-person and
otherwise with all coworkers and customers, both during regular
business hours and before and after regular business hours, if
necessary. Effective communication and collaboration are essential
for this role. While remote work may be available periodically,
there are times when being in the office is necessary to maintain
our collaborative efforts. Therefore, this position cannot be
primarily performed remotely. KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge of bank operations, products, policies, procedures and
compliance. Knowledge of research, customer service, proof and
statement rendering. Knowledge of supervisory practices and
principles. Skill in communicating with co-workers, customer,
management in a courteous and professional manner. Skill in
operating computer systems. Ability to develop new techniques or
procedures for performing various tasks. Ability to demonstrate
accuracy and efficiency in a fast-paced environment. Ability to
work under pressure meeting critical deadlines and have multitask
abilities. EDUCATION AND EXPERIENCE: High school graduate or
equivalent Accounting and bank experience is preferred. Applicant
must have prior balancing/reconcilement experience and be familiar
with internal general ledger systems. Supervisory or leadership
experience preferred. PHYSICAL REQUIREMENTS: Seeing: 75-100% Must
be able to read reports, see computer screen Hearing: 75-100% Must
be able to communicate with co-workers and use telephone.
Standing/Walking: 0-24% Climbing/Stooping/Kneeling: 0-24%
Lifting/Pulling/Pushing: 0-24% Fingering/Grasping/Feeling: 75-100%
Must be able to use computer, write PHYSICAL DIMENSIONS: Light
Work: Exerting up to 20 pounds of force occasionally, and/or a
negotiable amount of force frequently or constantly to lift, carry
or otherwise move objects, including the human body. Job involves
sitting most of the time and walking and standing some of the time.
NOTE: The statements herein are intended to describe the general
nature and level, or work being performed by employees assigned to
this classification. They are not intended to be construed as an
exhaustive list of all responsibilities, duties, and skills,
required of personnel so classified. More Details 8-5
Keywords: Pinnacle Bank/Bank of Colorado, Castle Rock , Exception Control Services Supervisor, Healthcare , Fort Lupton, Colorado
