Emergency Department Patient Access Registrar - Boulder, CO

Company: Optum
Location: Fort Collins
Posted on: July 14, 2025

Job Description:

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Responsible for providing patient-oriented service in a clinical or front office setting; performs a variety of clerical and administrative duties related to the delivery of patient care, including greeting and checking in patients, answering phones, collecting patient co-pays and insurance payments, processing paperwork, and performing other front office duties as required in a fast-paced, customer-oriented clinical environment. This position is part-time in the Emergency Department. Must be able to work 40 hours/week from Tuesday & Friday 7:00AM - 3:30PM, Wednesday and Thursday 6:30AM - 7:00PM Primary Responsibilities: - Communicates directly with patients and / or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility / benefits - Utilizes computer systems to enter access or verify patient data in real - time ensuring accuracy and completeness of information - Verifies insurance coverage, benefits and creates price estimates, reverifications as needed - Collects patient co-pays as appropriate and conducts conversations with patients on their out-of-pocket financial obligations - Responsible for collecting data directly from patients and referring provider offices to confirm for patient services prior to hospital discharge - Responds to patient and caregivers' inquiries related to routine and sensitive topics always in a compassionate and respectful manner - Generates, reviews and analyzes patient data reports and follows up on issues and inconsistencies as necessary - Maintains up-to-date knowledge of specific registration requirements for all areas, specifically the Emergency Department and other areas, including but not limited to: Main Admitting, OP Registration, and Maternity units You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - High School Diploma / GED (or higher) - 1 years of customer service experience in a hospital, office setting, customer service setting, or phone support role - Ability to work onsite at 4747 Arapahoe Ave, Boulder CO. 80303 in an emergency department setting - Ability to work 40 hours from Tuesday & Friday 7:00AM - 3:30PM, Wednesday and Thursday 6:30AM - 7:00PM - Must be 18 years of age or older Preferred Qualifications: - Experience with Microsoft Office products - Experience working with electronic medical records such as Epic - Experience in a Hospital Patient Registration Department, Physician office or any medical setting - Experience in insurance reimbursement and financial verification - Experience in requesting and processing financial payments - Working knowledge of medical terminology - Understanding of insurance policies and procedures - Ability to perform basic mathematics for financial payments Soft Skills: - Strong interpersonal, communication and customer service skills The salary range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. RPO RED

Keywords: Optum, Castle Rock , Emergency Department Patient Access Registrar - Boulder, CO, Healthcare , Fort Collins, Colorado