Medical Assistant Supervisor- Castle Pines Family Practice
Company: OnPoint Medical Group
Location: Castle Rock
Posted on: February 20, 2021
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Job Description:
OnPoint Medical Group is a dynamic, high-growth healthcare
services company providing quality Primary and Urgent Care options
to the South Denver Metro area. Backed by private equity, the
company is looking to continue its growth through both future
acquisitions and organic growth. The company's senior management
team is comprised of experienced and successfully proven healthcare
executives working to build the premier, private healthcare option
in both the Primary and Urgent Care fields in our
market.SUMMARY
The back office Medical Assistant Supervisor is required to perform
all duties of the Medical Assistant and functions as the direct
manager to the Medical Assistant staff. Also, the supervisor acts
as a liaison between management and staff. The Medical Assistant
Supervisor assists with patient care and providing first level
counseling to staff. This position typically works Monday through
Friday 8-5p but varying hours during the week and Saturdays may be
needed to meet business needs.ESSENTIAL DUTIES AND RESPONSIBILITIES
INCLUDE THE FOLLOWING
The following statements are illustrative of the essential duties
of the job and do not include other nonessential or peripheral
duties that may be required. We retain the right to modify or
change the essential and additional functions of the job at any
time.
1.Responsible for supervising all Medical Assistant staff.
2.Creating and maintaining scheduling for Medical Assistant
staff.
3.Responsible for hiring staff to fill staff needs by scheduling
and conducting interviews.
4.Demonstrates competency and professional responsibility in the
medical assistant role
5.Administers progressive discipline in coordination with the
Practice Manager
6.Conduct performance evaluations for the Medical Assistants
7.Acts based on constructive performance evaluations through staff
development and keeps Practice Manager apprised of personnel
issues
8.Coaching Medical Assistant staff on personal performance and
creating actions plan if necessary in conjunction with the Practice
Manager.
9.Maintains confidentiality when interacting with patients,
families, personnel and the public
10.Responsible for onboarding education and annual education of
Medical Assistants
11.Demonstrates positive public relations image with team, peers,
patients and visitors by presenting a positive, helpful
attitude
12.Responsible for following up on inaccuracies made by the medical
assistant in the electronic medical record
13.Maintains a neat, clean and functional work station
14.Has working knowledge and location of policy and Procedure
manuals.
15.Plans and conducts team meetings as required
16.Completes required certifications; becomes proficient in clinic
systems and procedures, and maintains knowledge in all policies,
practices and procedures.
17.Maintains certifications per state guidelines
18.Must demonstrate knowledge of the rationale of appropriate
patient care and evaluate current staff on knowledge appropriate
patient care.
19.Follows all OSHA and CLIA standards, policies and procedures
20.Follows all HIPAA standards, policies and procedures
21.Performs duties to achieve or exceed established service
standards.
QUALIFICATIONS
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required for this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions.
Minimum Education/Experience
---Must be a graduate of an accredited Medical Assistant (MA)
---Maintain certifications per state guidelines
---Nationally recognized as a Certified Medical Assistant (CMA)
strongly preferred
---Strong computer skills required. EMR experience preferred
---3+ years of MA experience required
---At least 1 years as a Medical Assistant Lead/Supervisor
preferred
---Current CBLS card
Preferred Education/Experience
---5+ years of experience as a Medical Assistant
---IV Certification preferred
---Bilingual
---Athenahealth practice management system
CUSTOMER SERVICE EXCELLENCE
---Provide customer service in accordance to clinic mission
---Demonstrate ability to be courteous and respectful when
interacting with patients and family members
---Maintain patient confidentiality in accordance to policy and
procedure and HIPAA requirements
---Enact proper chain of command for patient complaints
LANGUAGE SKILLS
---Ability to read, analyze, and interpret general business
periodicals, professional journals, technical procedures, or
governmental regulations
---Ability to write reports, business correspondence, and procedure
manuals
---Ability to effectively present information and respond to
questions from groups of managers, patients, and the general
public
MATHEMATICAL SKILLS
---Ability to add, subtract, multiply, and divide in all units of
measure, using whole numbers, common fractions, and decimals
---Ability to compute rate, ratio, and percent and to draw and
interpret bar graphs.
REASONING ABILITY
---Ability to define problems, collect data, establish facts, and
draw valid conclusions
---Ability to interpret an extensive variety of technical
instructions in mathematical or diagram form and deal with several
abstract and concrete variables
APTITUDES AND TEMPERAMENTS REQUIRED
---Must have a high level of energy with the ability to adjust to
any justifiable pace.
---Make decisions based more on fact than feeling
---Exhibit behavior which emphasizes compassion, quality, loyalty
and conscientiousness
---Ability to establish and maintain effective working
relationships with patients, their families and staff members
SUPERVISORY RESPONSIBILITIES
---This position will supervise the Medical Assistant team
JOB ELEMENTS/WORKING CONDITIONS
---While performing the duties of this job, the employee is
regularly required to stand; use hands to finger, handle, or feel;
reach with hands and arms; and talk or hear.
---Occasionally required to walk; sit; and stoop, kneel, crouch, or
crawl.
---Frequently lift and/or move up to 10 pounds and occasionally
lift and/or move more than 25 pounds.
---Specific vision abilities required by this job include close
vision, distance vision, and ability to adjust focus.
Work Environment
The above statements describe the general nature and level of work
performed by people assigned to this classification. They are not
an exhaustive list of all responsibilities, duties and skills
required of personnel so classified. All personnel may be required
to perform duties outside of their normal responsibilities from
time to time, as needed.OnPoint Medical Group is an EEO
Employer.Benefits Offered:
PI
Keywords: OnPoint Medical Group, Castle Rock , Medical Assistant Supervisor- Castle Pines Family Practice, Healthcare , Castle Rock, Colorado
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