Medical Assistant Supervisor- Castle Pines Family Practice

Company: OnPoint Medical Group
Location: Castle Rock
Posted on: February 20, 2021

Job Description:

OnPoint Medical Group is a dynamic, high-growth healthcare services company providing quality Primary and Urgent Care options to the South Denver Metro area. Backed by private equity, the company is looking to continue its growth through both future acquisitions and organic growth. The company's senior management team is comprised of experienced and successfully proven healthcare executives working to build the premier, private healthcare option in both the Primary and Urgent Care fields in our market.SUMMARY
The back office Medical Assistant Supervisor is required to perform all duties of the Medical Assistant and functions as the direct manager to the Medical Assistant staff. Also, the supervisor acts as a liaison between management and staff. The Medical Assistant Supervisor assists with patient care and providing first level counseling to staff. This position typically works Monday through Friday 8-5p but varying hours during the week and Saturdays may be needed to meet business needs.ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING
The following statements are illustrative of the essential duties of the job and do not include other nonessential or peripheral duties that may be required. We retain the right to modify or change the essential and additional functions of the job at any time.

1.Responsible for supervising all Medical Assistant staff.
2.Creating and maintaining scheduling for Medical Assistant staff.
3.Responsible for hiring staff to fill staff needs by scheduling and conducting interviews.
4.Demonstrates competency and professional responsibility in the medical assistant role
5.Administers progressive discipline in coordination with the Practice Manager
6.Conduct performance evaluations for the Medical Assistants
7.Acts based on constructive performance evaluations through staff development and keeps Practice Manager apprised of personnel issues
8.Coaching Medical Assistant staff on personal performance and creating actions plan if necessary in conjunction with the Practice Manager.
9.Maintains confidentiality when interacting with patients, families, personnel and the public
10.Responsible for onboarding education and annual education of Medical Assistants
11.Demonstrates positive public relations image with team, peers, patients and visitors by presenting a positive, helpful attitude
12.Responsible for following up on inaccuracies made by the medical assistant in the electronic medical record
13.Maintains a neat, clean and functional work station
14.Has working knowledge and location of policy and Procedure manuals.
15.Plans and conducts team meetings as required
16.Completes required certifications; becomes proficient in clinic systems and procedures, and maintains knowledge in all policies, practices and procedures.
17.Maintains certifications per state guidelines
18.Must demonstrate knowledge of the rationale of appropriate patient care and evaluate current staff on knowledge appropriate patient care.
19.Follows all OSHA and CLIA standards, policies and procedures
20.Follows all HIPAA standards, policies and procedures
21.Performs duties to achieve or exceed established service standards.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Education/Experience
---Must be a graduate of an accredited Medical Assistant (MA)
---Maintain certifications per state guidelines
---Nationally recognized as a Certified Medical Assistant (CMA) strongly preferred
---Strong computer skills required. EMR experience preferred
---3+ years of MA experience required
---At least 1 years as a Medical Assistant Lead/Supervisor preferred
---Current CBLS card

Preferred Education/Experience
---5+ years of experience as a Medical Assistant
---IV Certification preferred
---Bilingual
---Athenahealth practice management system

CUSTOMER SERVICE EXCELLENCE
---Provide customer service in accordance to clinic mission
---Demonstrate ability to be courteous and respectful when interacting with patients and family members
---Maintain patient confidentiality in accordance to policy and procedure and HIPAA requirements
---Enact proper chain of command for patient complaints

LANGUAGE SKILLS
---Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
---Ability to write reports, business correspondence, and procedure manuals
---Ability to effectively present information and respond to questions from groups of managers, patients, and the general public

MATHEMATICAL SKILLS
---Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
---Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY
---Ability to define problems, collect data, establish facts, and draw valid conclusions
---Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables

APTITUDES AND TEMPERAMENTS REQUIRED
---Must have a high level of energy with the ability to adjust to any justifiable pace.
---Make decisions based more on fact than feeling
---Exhibit behavior which emphasizes compassion, quality, loyalty and conscientiousness
---Ability to establish and maintain effective working relationships with patients, their families and staff members

SUPERVISORY RESPONSIBILITIES
---This position will supervise the Medical Assistant team

JOB ELEMENTS/WORKING CONDITIONS
---While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
---Occasionally required to walk; sit; and stoop, kneel, crouch, or crawl.
---Frequently lift and/or move up to 10 pounds and occasionally lift and/or move more than 25 pounds.
---Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

Work Environment
The above statements describe the general nature and level of work performed by people assigned to this classification. They are not an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.OnPoint Medical Group is an EEO Employer.Benefits Offered:

• Health insurance plan options for you and your dependents
• Dental, and Vision, for you and your qualified dependents
• Company Paid life insurance
• Voluntary options for short-term disability, and long-term disability coverage
• AFLAC Plans
• FSA options
• Eligible for 401(k) after 6 months of employment with a 4% match that vests immediately
• Vacation and Sick Time accrued
  
  PI

Keywords: OnPoint Medical Group, Castle Rock , Medical Assistant Supervisor- Castle Pines Family Practice, Healthcare , Castle Rock, Colorado