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Trust Operations Service Team Manager

Company: Charles Schwab
Location: Castle Rock
Posted on: January 19, 2023

Job Description:

Position Type: Regular
Your Opportunity

Schwab's Personal Trust Services ("PTS") organization provides personal trust products and services to Schwab's clients, including individual investors, beneficiaries, RIAs, and corporate fiduciaries. PTS products and services are provided through three separate legal entities; Charles Schwab Trust Company, Charles Schwab Trust Company of Delaware, and Charles Schwab &Co. PTS products cover the full fiduciary, agency, and custody spectrum, including fiduciary trust administration and investment management, directed trustee, trusteed IRA, administrative agency, trust reporting, and trust outsourcing.

The position of Senior Manager (PL), Trust Transition and Support is a leadership role responsible for management and oversight of a service team within Personal Trust Services. The team works directly with internal business partners and external clients to ensure trustee's duties of asset custody and record keeping are supported accurately and efficiently. They are also responsible for developing team members for future growth opportunities within Charles Schwab.

The Senior Manager (PL), Trust Transition and Support is responsible for supervising processes and key risk items to confirm team members perform daily functions as defined in procedures. They are also responsible for reviewing and rewriting procedures, identifying and implementing process efficiencies, and handling risk.

Schwab follows the three lines of defense model of risk governance. The Senior Manager (PL), Trust Transition and Support is a first line of defense position for CSTC and CSTCD and assures compliance with all trust company policies and procedures, Schwab's enterprise risk management program, as well as all applicable state and federal banking and trust regulations in the context of their responsibilities.

What you are good at

  • Leading, developing, and mentoring team members to ensure accuracy, timeliness, quality and compliance to all policies and procedures
  • Supporting various trust services offered by Charles Schwab Investor Services and Charles Schwab Advisor Services to provide outstanding customer service to both retail and institutional clients
  • Partnering with leadership and clients to ensure our products and service are meeting their expectations
  • Actively running and/or participating in special projects and initiatives in the spirit of innovation, collaboration, and community
  • Helping to drive the strategic vision for PTS by proactively finding opportunities to improve process flow and eliminate duplications
  • Providing oversight and required evidence of supervision for key processes
  • Assisting with handling internal and external audits
  • Ensuring team members follow state and federal banking regulations and internal policies and procedures regarding asset eligibility, OFAC, AML, and Customer Identification Program What you have
    • 8+ years of experience in trust, brokerage or banking (may include sales, service, fulfillment, operations experience)
    • College degree or equivalent experience in financial industry
    • CTFA preferred
    • A valid and active FINRA Series 7, 63, or 9/10 license is a plus
    • 5+ years of experience leading a team
    • Highly client-oriented with confirmed experience in solving client issues
    • Strong analytical skills, ability to research problems, discover root causes and solutions
    • Superior organizational skills and the ability to handle multiple priorities without sacrificing quality or accuracy
    • Excellent interpersonal and communications skills and the ability to deal effectively with a variety of people
    • Flourishes with initiating, building, and encouraging strong authentic relationships inside and outside the group; highly reciprocal; navigates and activates alignment across organizational silos
    • Highly motivated and a self-starter
    • Creative problem solver with strong problem-solving ability
    • Demonstrated ability to work effectively within a matrix organization structure and synthesize diverse points of view into well-formulated recommendations and plans In addition to the salary range, this role is also eligible for bonus or incentive opportunities.

      Why work for us?

      Own Your Tomorrow embodies everything we do! We are committed to helping our employees ignite their potential and achieve their dreams. Our employees get to play a central role in reinventing a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth.

      Benefits: A competitive and flexible package designed to empower you for today and tomorrow. We offer a competitive and flexible package designed to help you make the most of your life at work and at home-today and in the future. Explore further .

      Schwab is committed to building a diverse and inclusive workplace where everyone feels valued. As an Equal Opportunity Employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law. Please click here to see the policy.

      Schwab is an affirmative action employer, focused on advancing women, racial and ethnic minorities, veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at or call .

      TD Ameritrade, a subsidiary of Charles Schwab, is an Equal Opportunity Employer. At TD Ameritrade we believe People Matter. We value diversity and believe that it goes beyond all protected classes, thoughts, ideas, and perspectives.

Keywords: Charles Schwab, Castle Rock , Trust Operations Service Team Manager, Executive , Castle Rock, Colorado

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