Trust Operations Service Team Manager
Company: Charles Schwab
Location: Castle Rock
Posted on: January 19, 2023
Job Description:
Position Type: RegularYour OpportunitySchwab's Personal Trust
Services ("PTS") organization provides personal trust products and
services to Schwab's clients, including individual investors,
beneficiaries, RIAs, and corporate fiduciaries. PTS products and
services are provided through three separate legal entities;
Charles Schwab Trust Company, Charles Schwab Trust Company of
Delaware, and Charles Schwab &Co. PTS products cover the full
fiduciary, agency, and custody spectrum, including fiduciary trust
administration and investment management, directed trustee,
trusteed IRA, administrative agency, trust reporting, and trust
outsourcing. -The position of Senior Manager (PL), Trust Transition
and Support is a leadership role responsible for management and
oversight of a service team within Personal Trust Services. The
team works directly with internal business partners and external
clients to ensure trustee's duties of asset custody and record
keeping are supported accurately and efficiently. They are also
responsible for developing team members for future growth
opportunities within Charles Schwab. -The Senior Manager (PL),
Trust Transition and Support is responsible for supervising
processes and key risk items to confirm team members perform daily
functions as defined in procedures. They are also responsible for
reviewing and rewriting procedures, identifying and implementing
process efficiencies, and handling risk. -Schwab follows the three
lines of defense model of risk governance. The Senior Manager (PL),
Trust Transition and Support is a first line of defense position
for CSTC and CSTCD and assures compliance with all trust company
policies and procedures, Schwab's enterprise risk management
program, as well as all applicable state and federal banking and
trust regulations in the context of their responsibilities.What you
are good at
- Leading, developing, and mentoring team members to ensure
accuracy, timeliness, quality and compliance to all policies and
procedures
- Supporting various trust services offered by Charles Schwab
Investor Services and Charles Schwab Advisor Services to provide
outstanding customer service to both retail and institutional
clients
- Partnering with leadership and clients to ensure our products
and service are meeting their expectations
- Actively running and/or participating in special projects and
initiatives in the spirit of innovation, collaboration, and
community
- Helping to drive the strategic vision for PTS by proactively
finding opportunities to improve process flow and eliminate
duplications
- Providing oversight and required evidence of supervision for
key processes
- Assisting with handling internal and external audits
- Ensuring team members follow state and federal banking
regulations and internal policies and procedures regarding asset
eligibility, OFAC, AML, and Customer Identification ProgramWhat you
have
- 8+ years of experience in trust, brokerage or banking (may
include sales, service, fulfillment, operations experience)
- College degree or equivalent experience in financial
industry
- CTFA preferred
- A valid and active FINRA Series 7, 63, or 9/10 license is a
plus
- 5+ years of experience leading a team
- Highly client-oriented with confirmed experience in solving
client issues
- Strong analytical skills, ability to research problems,
discover root causes and solutions
- Superior organizational skills and the ability to handle
multiple priorities without sacrificing quality or accuracy
- Excellent interpersonal and communications skills and the
ability to deal effectively with a variety of people
- Flourishes with initiating, building, and encouraging strong
authentic relationships inside and outside the group; highly
reciprocal; navigates and activates alignment across organizational
silos
- Highly motivated and a self-starter
- Creative problem solver with strong problem-solving
ability
- Demonstrated ability to work effectively within a matrix
organization structure and synthesize diverse points of view into
well-formulated recommendations and plansIn addition to the salary
range, this role is also eligible for bonus or incentive
opportunities.Why work for us?Own Your Tomorrow embodies everything
we do! We are committed to helping our employees ignite their
potential and achieve their dreams. Our employees get to play a
central role in reinventing a multi-trillion-dollar industry,
creating a better, more modern way to build and manage
wealth.Benefits: A competitive and flexible package designed to
empower you for today and tomorrow. We offer a competitive and
flexible package designed to help you make the most of your life at
work and at home-today and in the future. Explore .Schwab is
committed to building a diverse and inclusive workplace where
everyone feels valued. As an Equal Opportunity Employer, our policy
is to provide equal employment opportunities to all employees and
applicants without regard to any status that is protected by law.
Please click to see the policy. Schwab is an affirmative action
employer, focused on advancing women, racial and ethnic minorities,
veterans, and individuals with disabilities in the workplace. If
you have a disability and require reasonable accommodations in the
application process, contact Human Resources at or call .TD
Ameritrade, a subsidiary of Charles Schwab, is an Equal Opportunity
Employer. At TD Ameritrade we believe People Matter. We value
diversity and believe that it goes beyond all protected classes,
thoughts, ideas, and perspectives.
Keywords: Charles Schwab, Castle Rock , Trust Operations Service Team Manager, Executive , Castle Rock, Colorado
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