Pharmacy Operations Manager
Company: Walgreens
Location: Castle Rock
Posted on: January 15, 2023
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Job Description:
**Job Description:**+ Where state and federal laws/regulations
allow, accountable for performing day-to-day non-clinical pharmacy
operations, administrative activities; Ensures efficient pharmacy
workflow and a positive patient experience. Serves as a full-time
certified pharmacy technician.+ Responsible for operating pharmacy
systems to obtain patient and drug information and process
prescriptions. Under the supervision of a pharmacist, supervising
pharmacy technicians and pharmacy cashiers within the guidelines of
authorized company policies, laws, regulations and business
ethics.+ Responsible for the selection, scheduling, and development
of pharmacy technician personnel. Leads training, coaching, and
performance management of pharmacy technicians. Makes decisions
regarding performance management including discipline and
termination.**Customer Experience**+ Engages customers and patients
by greeting them and offering assistance with products and
services. Resolves customer complaints, helps respond to customers'
requests in a timely manner and answers non-clinical questions to
ensure a positive customer experience. Models and shares customer
service best practices.+ Develops strong relationships with
customers by anticipating customer needs and proactively offering
services to provide the best experience possible when using the
pharmacy. Enhances customer experience by increasing focus on
healthcare services.**Operations**+ Responsible for assisting
pharmacist in the delivery of patient care including patient
registration, prescription data entry, preparation of medications
for patients, counting, and verifying (where allowed by law).
Completes patient and physician calls under the supervision of a
pharmacist (where allowed by law). Under the supervision of a
pharmacist assists with healthcare service offerings including
administering vaccines, health screenings, and any health services
allowed by law.+ Within the guidelines of authorized company
policies, state and federal laws/regulations, exercises independent
judgment to delegate, direct, and assign non-clinical work in the
pharmacy. Ensures tasks are completed on-time and holds others
accountable for efficient workflow.+ At the direction of the
Pharmacy Manager or pharmacist, prepares, and files reports and
records required by the company and various government agencies.+
Manages core pharmacy workflow and drives excellence in pharmacy
operations. Coordinates and organizes pharmacy daily schedule of
activities. Recommends allocation of pharmacy hours. Assures the
pharmacy is clean, neat, orderly, and stocked with adequate
supplies.+ Under the direction of the pharmacist, exercises
independent judgment to ensure compliance and execution of all
business administrative activities and pharmacy inventory
management tasks that do not require pharmacist licensure. Manages
annual inventory preparation.+ Accountable for completion of
non-clinical patient calls.+ Drives new technology/ process roll
out, champions change and engages team around action planning.
Assures proper operation and maintenance of pharmacy department
equipment. In collaboration with Pharmacy Manager, responsible for
recordkeeping and ensuring security safeguards are in-place.+ Under
supervision of the pharmacist, strictly adheres to the Walgreen Co.
policy regarding Good Faith Dispensing during all applicable
prescription-dispensing activities and understands their role in
ensuring that the elements of Good Faith Dispensing are met.+
Maintains and applies knowledge of Company asset protection
techniques. Supports Pharmacy Manager with diversion monitoring and
reports any concerns that would compromise the security of the
pharmacy to the Pharmacy Manager.+ Communicates prescription errors
to the accountable pharmacist, and adheres to Company policies and
procedures in relation to pharmacy errors and the Continuous
Quality Improvement Program.+ Ensures the accurate processing of
insurance claims to resolve customer issues and prevent payment
rejections. Follows-up with insurance companies as well as medical
providers and conducts or participates in 3rd party audit.+ Assists
and supports Store Manager and Pharmacy Manager in analyzing and
seeking to improve pharmacy financials, operational quality and
customer service.+ Manages Community Outreach Portal and
coordinates and, at the direction of the Pharmacy Manager, assigns
pharmacists to off-site immunization clinics and community events.
Builds and sustains relationships with retail partnerships.**People
& Performance Management**+ Leads performance management of
technicians including making decisions and recommendations
regarding discipline and termination. Follows constructive
discipline policy to discipline, suspend, terminate or effectively
recommend the same. Uses constructive discipline policy to ensure
pharmacy technicians are compliant with state and federal laws.
Holds technician accountable for attendance and timeliness.
Maintains and improves performance of pharmacy through team member
engagement and action planning.+ Accountable for technician hiring,
on-boarding, training, and scheduling. Monitors and holds pharmacy
technicians accountable for timely training completion. Follows
established policies and procedures set by the company for
scheduling and training.+ Accountable for identifying gaps in
pharmacy operations knowledge among team members and supporting
those team members in their training, either through hands-on
training or assignment of learning modules.+ Assists Pharmacy
Manager in monitoring that all pharmacy and team member licensures,
registrations and certifications are active and in good standing/
compliant with all regulatory and legal requirements. Leverages
Walgreens resources such as Walgreens Online Verification System to
assist in documenting licensure status.+ Ensures proper procedures
are followed for selection, recruitment, record retention, and
training as required by Company policy and local, state and federal
laws.**Training & Personal Development**+ Maintains PTCB
certification through the designated PTCB training program and/or
state required certification/registration.+ Maintains and enhances
current knowledge and skills related to pharmacy and healthcare.+
Obtains necessary certifications, education credits and training
such as LTMP e-modules as required by the Company. Follows
performance improvement plans offered by Pharmacy Manager.+ Seeks
professional development by monitoring one's own performance,
solicits for constructive feedback, and leverages Healthcare
Supervisor as mentor and coach.**Communication**+ Communicates with
pharmacy team, relaying messages from the support center or other
key emails as required.+ Participates in key store/pharmacy
meetings, including 5-minute meetings and weekly check-ins with the
Store Manager**Job ID:** 1085851BR**Title:** Pharmacy Operations
Manager**Company Indicator:** Walgreens**Employment Type:**
Full-time**Job Function:** Retail**Full Store Address:** 7370 LAGAE
RD,CASTLE ROCK,CO,80108-09509-07837-S**Full District Office
Address:** 7370 LAGAE RD,CASTLE
ROCK,CO,80108-09509-07837-S**External Basic Qualifications:**+ High
School Diploma, GED, or equivalent.+ PTCB certification (except in
Puerto Rico).+ Has one year of work experience as a pharmacy
technician in a retail or hospital setting.+ Must be fluent in
reading, writing, and speaking English (except in Puerto Rico).+
Requires willingness to work flexible schedule, including evening
and weekend hours.**Preferred Qualifications:**+ Previous people
management/ leadership experience.+ Previous work experience with
Walgreens with an Exceeding Expectation on last performance
evaluation.To see the salary range for this position please click
here: Pay Transparency Pharmacy Operations Manager
(https://jobs.walgreens.com/en/payrxom) . If you are applying on a
job board or unable to click on the link, please copy and paste
this URL into your browser
https://jobs.walgreens.com/en/payrxom**Shift:****Store:**
Keywords: Walgreens, Castle Rock , Pharmacy Operations Manager, Executive , Castle Rock, Colorado
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