Director, Network Operations System

Company: Commnet
Location: Castle Rock
Posted on: May 12, 2022

Job Description:

This website is AudioEye enabled and is being optimized for accessibility. To open the AudioEye Toolbar, press shift + =. The toolbar contains the followingThe AudioEye Help Desk to report accessibility and usability related issues.The AudioEye Certification Statement to explain the ongoing web accessibility and usability enhancements for this website.The Player tool to listen to this site read aloud. The Player is not intended as a substitute for your screen reader. If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Director, Network Operations System Regular Full-Time Management Castle Rock, CO, US 30+ days ago Requisition ID: 1558 Please note, presentation of acceptable documentation of a COVID-19 vaccination or testing will be required at the time of employment for this position subject to legally valid exemptions.

The Director, Network Operations Systems plays a key role in the ATN International Engineering Shared Services organization. The organization is focused on delivering world class engineering and operations services to our customers. We do this by providing high quality cellular voice and data network infrastructure.The NOC Director position is critical to managing the Network Operations Center and the day to day stability of the Network. This position will manage several teams including the NOC, Technical Support and Translations Engineering while developing and overseeing Network Quality Assurance initiatives to achieve greater network reliability and improved customer service results. The position is responsible for various facets of network operations in support of the local management team and is also accountable for network availability results and performance. This position reports to the Vice President - Network Support Services and performs varied tasks of moderate complexity requiring the application of standard procedures and criteria. This person will need to demonstrate a high degree of leadership for both internal and external customers. This person will provide direction and will serve as a point of escalation in regards to outages and troubleshooting problems of cellular network voice and data equipment and transport networks. This position provides technical direction to ensure necessary alignment across multiple focus areas both internal and external to deliver services in a timely manner.A typical day would include oversight and direct monitoring of wireless, cellular, microwave, data core and corresponding backhaul/transport networks; Tier 1 and Tier 2 technical support, identifying and coordinating solutions for real and perceived network events, and ensuring appropriate actions are assigned and performed. Full accountability is expected for all NOC actions and activities performed in this 24-hour, 365-day operation. -The ideal candidate will have a proven background in results-driven leadership techniques that deliver results through others and build a cohesive group of knowledgeable network technical support experts.Basic Qualifications:

• A combination of education and experience is acceptable.
• 5-7 years of experience with Network Operations, Installation, Test, and Turn-up of a variety of cellular telecommunication equipment. -
• Strong leadership skills and the ability to manage individuals.
• A technical background with experience on the latest generation of wireless technologies.
• Must have a high degree of experience and/or knowledge of at least two of the four major Operational disciplines. Those technical disciplines are: Management, Transmission (DS1/DS3/SONET), TCP/IP (routers/higher---layer protocols), and Cellular Network Operations.
• Must have PC skills and be well versed in Microsoft Windows and Office applications. -
• Ability to quickly learn corporate databases.
• On-call 24x7 is required as dictated by the business.Preferred Qualifications: -
  • 7 years of experience with at least 5+ years in direct management of employees
  • College Degree in management, electronics, telecommunications or other engineering disciplineResponsibilities:
    • Builds a high performance team responsible for maintaining Network stability and managing resolution including cellular and data network restoration.
    • Ensures performance results meet or exceed established service levels; on-time performance for service repairs and network restoration.
    • Evaluates situational events using alternative analysis, innovation, and good judgment to make effective decisions to increase network availability and performance.
    • Responsible for the development and communication of reports for Network Health, outages, MOPs and Routine Maintenance with upper level management.
    • Responsible for the development and standardization of NOC processes and procedures.
    • Responsible for the development, documentation and communication all network activity.
    • Responsible for accurately analyzing trends in trouble history.
    • Responsible for MOPs relating to routine diagnostics, growth, and upgrade activity are accurately tracked and communicated.
    • Reviews and monitors all system performance reports, scheduling necessary actions to avoid system degradation and customer service interruptions.
    • Responsible for the development and standardization of alarm profiles for all network elements. -
    • Responsible for the creation and maintenance of a comprehensive vendor contact and escalation list.
    • Coordinate and conduct routine operational support committee meetings.
    • Provide 24/7 technical support for NOC as needed.
    • Provides root cause analysis of chronic or repeat trouble reports, and catastrophic outages.
    • Create and identify additional Network Measurements/Metrics that will show Performance Metrics are in line with Quality of Service goals and Service Level Agreement (SLA) guarantees.
    • Support optimization of the networks through diagnoses and resolving repetitive network problems by analyzing network characteristics and recommending additions, removals, and modifications to the network topology.
    • Gathers, analyzes, prepares and summarizes recommendations for network improvements (identifying single point of failures, hardware improvements and/or diversification opportunities).
    • Frequently interfaces with Network Engineering and Network Operations to identify, review and ensure network improvement efforts are on time and in line with company goals.
    • Facilitate reviews, audits, definitions, updates and implementation on Engineering and Operations work.
    • Assist in developing and managing a preventative maintenance plan that will be reviewed and implemented monthly, quarterly and annually with a project completion verification and schedule coordinated with Engineering and Operations.About the Company:Commnet, based in Castle Rock, Colorado, is focused on closing the digital divide in Rural America and Tribal Lands in the Western U.S. Commnet has a long and rich history of deploying communications in parts of America where there were no or few options. The Company's initial focus was to bring basic mobile wireless communications as a Mobile Network Operator, offering Mobile Wireless and Mobile Lifeline services to remote customers as well as provide a large roaming footprint for the customers of all national network operators when they come to visit and explore the beautiful rural West. Today, Commnet's focus and vision are now to connect Rural America to broadband communications in these same areas, deploying fiber middle-mile and distribution fiber to deliver retail fiber to the home (FTTH) and fixed wireless broadband services where they are needed most. Commnet is also a large wholesale provider to local Wireless Internet Service Providers (WISPs), Incumbent and Competitive Local Exchange Providers (ILECs/CLECs) as well as a build/operation partner for 5G mobile Sites for the national Mobile Network Operators. The Company also brings operational expertise to Tribal and local County and regional partners, sharing in the cost and operational responsibilities of running reliable broadband communications, but doing so with a feel that is familiar to local residents and businesses.The Commnet mission is simple: to enable (through partners and carriers) or directly deliver high-quality broadband communications services to Tribal Communities and Rural America, driving digital inclusion and providing access to education, work, healthcare, safety, entertainment, and community connectivity.Compensation & Benefits:
      • Hiring Compensation Range: $124,000 - $187,650 (compensation determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.)
      • Other Compensation: This role will be eligible to participate in the annual incentive compensation plan.
      • Benefits: Commnet is proud to offer a comprehensive suite of benefits to all regular full-time positions (hourly & salaried) in order to promote health and financial security for you and your family. Benefits include health, vision, dental, HSA/FSA, life and AD&D, short/long term disability coverage, emergency travel assistance, and 401k. All employees also get access to the Employee Assistance Program (EAP), which includes services such as 100% confidential counseling, financial information/resources, legal support, and general wellness issuesAll qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Keywords: Commnet, Castle Rock , Director, Network Operations System, Executive , Castle Rock, Colorado