Manager, Technical Product Ownership

Company: iCIMS
Location: Castle Rock
Posted on: January 5, 2022

Job Description:

ICIMS' Technical Product Owner, serves as the consultant between the business and Corporate Technology and Security team. Day to day you will deliver SaaS products and services solutions while partnering with the business to own technical administration of corporate systems such as NetSuite, UKG, SpringCM. Lead a team of Technical Product Owners and Release Managers focused on optimal operations of existing systems. Oversee the definition, execution and delivery of new features, functionalities and systems.--- You will drive standardization by establishing product framework. Provide flexibile, repeatable, and superior customer service within the Corporate Technology - Governance teams. This is an exciting opportunity to help scale systems and products at velocity to support a high-growth business.--

• Engage and align with company leadership in the strategic development of technology initiatives to improve internal efficiencies.
• Manage and drive Corporate Systems Roadmap, to deliver Go-to-market strategic initiatives and projects, in-line with business strategies.
• Deliver customer-focused product delivery excellence to internal customers from management to C-level.
• Ensure adherence to project timelines and accountability for the selection and implementation of new systems.
• Partner with the business to help identify risks and opportunities and develop strategies to mitigate as needed to ensure optimal system performance and results.
• Communicate with full transparency of sprint milestones and release dates throughout the development process.
• Evaluate and report performance metrics, OLAs, SLAs and KPIs to leadership and stakeholders.
• Partner with Business Operations and GTM Systems teams to align the support of business operations
• Partner with software vendors and service providers to ensure that near-term and long-term business needs are met as well as to negotiate contracts, licensing and lead other vendor management initiatives.
• Implement, evaluate and maintain effective processes that will improve customer service levels.
• Perform audits to identify opportunities to improve service levels and productivity within CTS.
• Ensure process documents are complete, current, communicated and stored appropriately as per SOC, ISO or internal policy and guidelines.
• Track / identify various team metrics, budgets and costs.
• Lead or assist efforts around various compliance standards - SOC, ISIL, ISO.
  • 8+ years of IT or Technical Product Operations experience
  • 2+ years experience in people management or leadership role.
  • Build strong internal customer relationships by quickly identyfing and resolving product problems--
  • Experience with product lifecycle management, technical project management and release management in a fast-paced, high-growth environment.
  • Exceptional written and verbal communication skills.--- Articulates thoughts and ideas clearly, concisely, and persuasively.
  • Strong project management and time management skills with the ability to adapt to changing business priorities and operational demands.
  • Extensive knowledge of existing industry standards, technologies, and operational norms.
  • Driven and passionate about leading, motivating, mentoring and developing a team. --

Keywords: iCIMS, Castle Rock , Manager, Technical Product Ownership, Executive , Castle Rock, Colorado