70002-Key Carrier Manager
Company: The TJX Companies, Inc.
Location: Castle Rock
Posted on: February 22, 2021
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Job Description:
The Key Carrier role is an elevated extension of the Coordinator
role. Key Carriers alternate their role based on store needs,
predominantly performing the role of Coordinator and occasionally
acting as Key Carrier, taking on a leadership role in maintaining
all aspects of the store. Key Carriers must have open availability,
including nights and weekends.
Responsibilities:
Role models exceptional customer service
Creates a positive internal and external customer experience
Promotes a culture of honesty and integrity; maintains
confidentiality
Acts as Manager on Duty in adherence with company policy and
procedure
Ensures store team executes tasks and daily activities in
accordance with store plan; reprioritizes as needed
Addresses immediate customer service issues and provides
appropriate coaching to Associates
Exercises discretion regarding customer service policies in order
to satisfy customers
Maintains proper Associate coverage in service areas for a positive
customer experience
Ensures Associates adhere to all operational procedures
Ensures opening/closing procedures are executed in accordance with
company guidelines
Communicates accurately and effectively with management and
Associates when setting and addressing priorities; provides
periodic progress updates
Provides and accepts ongoing recognition and constructive
feedback
Provides continuous feedback, recognition and coaching to
Associates
Partners with Management on Associate training needs to increase
effectiveness
Ensures adherence to all labor laws, policies, and procedures
Promotes credit and loyalty programs during customer
interactions
Supports and participates in store shrink reduction goals and
programs
Promotes safety awareness and supports maintenance of a risk-free
environment
Performs other duties as assigned
Requirements:
Open availability, including nights and weekends
Flexible schedule to support business needs
Team player, working effectively with peers and supervisors to
accomplish tasks
Ability to respond appropriately to changes in direction or
unexpected situations
Knowledge of company standard software, systems, and procedures
Knowledge of merchandise flow in stores
Solid problem solving skills
Ability to effectively coach, delegate, and follow-up on multiple
people/tasks
Works effectively with peers and supervisors to accomplish
tasks
Ability to act quickly under challenging circumstances
Capable of handling multiple tasks at one time
Strong organizational skills with attention to detail
Strong communication skills.
One year retail and 6 months of leadership experience
What's In It For You?
In addition to our open door policy and supportive work
environment, we also strive to provide a competitive salary and
benefits package.
TJX considers all applicants for employment without regard to race,
color, religion, gender, sexual orientation, national origin, age,
disability, gender identity and expression, marital or military
status, or based on any individual's status in any group or class
protected by applicable federal, state, or local law. TJX also
provides reasonable accommodations to qualified individuals with
disabilities in accordance with the Americans with Disabilities Act
and applicable state and local law.
Nearest Major Market: Denver
Keywords: The TJX Companies, Inc., Castle Rock , 70002-Key Carrier Manager, Executive , Castle Rock, Colorado
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