Medical Front Office Coordinator/Medical Receptionist
Company: Center Pointe Family Medical Group
Location: Castle Rock
Posted on: May 12, 2022
Job Description Our Busy Family Practice Office currently has an
opening for a Full Time Front Office Coordinator. We have three
locations, and this position is at our office in Castle Rock.
General Summary of Duties: Performs day-to-day administrative and
general office duties for practice administrator, clinical services
manager, providers, or physicians including: answering telephones,
taking messages, scheduling appointments, copying, and
creating/updating charts. Receives incoming telephone calls in a
prompt, courteous, and professional manner and greets/assists
patients and visitors in the same manner. Major
Responsibilities/Tasks: 1. Answer and screens telephone calls in a
courteous manner, and record messages for physician and other
personnel. 2. Schedule patient appointments and procedures per
established policies and procedures. 3. Obtain accurate information
from patients and ensure all registration forms are complete. 4.
Collect patient and insurance payments and reconcile charges daily.
5. Follow up with non-clinic providers to verify if patient has/has
not completed outside referral. 6. Prepare patient paperwork in
advance and scan into patient charts when complete. 7. Maintain
files and records in a confidential manner. 8. Maintain
organization and efficiency of front office, including office
supply inventory. 9. Maintain patient confidentiality. 10. Perform
other related duties as directed or assigned. EDUCATION: High
school diploma or GED. EXPERIENCE: Minimum of two years of
administrative assistant experience in a medical office, including
medical billing experience. Performance Requirements: Knowledge: 1.
Knowledge of clinic policies and procedures. 2. Knowledge of
medical terminology and insurance practices. 3. Knowledge of
computer programs and applications. 4. Knowledge of grammar,
spelling, and punctuation to type from draft copy and review and
edit reports and correspondence. 5. Knowledge of basic arithmetic
to make calculations, balance and reconcile figures, and make
changes accurately. Skills: 1. Skill in operating office equipment
2. Skill in handling paperwork/filing adequately. 3. Skill in
handling incoming phone calls and triaging appropriately. 4. Skill
in written and verbal communication. 5. Skill in gathering,
interpreting, and reporting insurance information. Abilities: 1.
Ability to type 60 words per minute using word-processing software.
Able to learn/use other computer programs including Microsoft--
Excel, e-mail, Internet, and Microsoft-- PowerPoint. 2. Ability to
work effectively as a team member with physicians and other staff.
3. Ability to sort and file materials correctly by alphabetic or
numeric systems. 4. Ability to interpret and understand insurance
benefits and reimbursement. 5. Ability to flexibly respond to
changing demands. 6. Ability to organize and prioritize tasks
effectively. 7. Ability to communicate clearly. 8. Ability to work
with little supervision. 9. Ability to establish and maintain
effective working relationships with patients, employees, and the
public. Equipment Operated: Office machinery including computers,
fax, calculator, and photocopier. Occasionally lift and carry files
up to 20 pounds. Work Environment: Work performed in office
environment. Involves frequent contact with staff and patients. May
require working under stressful conditions. Mental/Physical
Requirements: Manual dexterity for office machine operation
including computer and calculator; stooping, bending to handle
files and supplies, mobility to complete errands or deliveries, or
sitting for extended periods of time. Stress can be triggered by
multiple staff demands and deadlines. Successful candidates will
complete pre-employment screening; which includes, but is not
limited to a Criminal Background check, and drug screen.
Keywords: Center Pointe Family Medical Group, Castle Rock , Medical Front Office Coordinator/Medical Receptionist, Administration, Clerical , Castle Rock, Colorado
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